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Applied Training is the Secret to Active Listening

The art of hostage negotiation does not focus on one particular moment: the most successful negotiations are built from solid understanding of the hostage taker, and the development of mutual trust between negotiator and taker. Many negotiators have found that the most effective way to accomplish this is to listen actively to the hostage taker as he tells his story, absorbing and processing not only content, but also emotion and subtext. This deeper understanding can give negotiators better leverage to convince the hostage taker into giving up and walking out.